Authenticity Assurance
At www.humidry.in,
we guarantee that all products sold on our website are 100% authentic and genuine.
All products are sourced directly from the manufacturer or their authorised distributor network. Before dispatching any order, we conduct multiple quality assurance checks to ensure that customers receive only genuine products and to eliminate any possibility of counterfeit items.
If you have any questions regarding a product purchased from our website, or if you are planning to make a purchase, please contact us at:
Email: info@humidry.in
Our team will respond to your query within 24 hours.
No Return & No Exchange Policy
All purchases made on www.humidry.in are final.
We follow a strict No Return and No Exchange Policy in accordance with government regulations and product safety standards.
The products sold on our website cannot be re-sealed once opened, making them non-returnable for hygiene and safety reasons.
Therefore:
- Products cannot be returned
- Products cannot be exchanged
- Refunds are not applicable once the order is delivered
Customers are advised to review product details carefully before placing an order.
Cancellation Policy
Orders can only be cancelled before they are shipped from our warehouse.
To request an order cancellation, please contact us through:
Email: info@humidry.in
Phone: 7011067913
Working Hours: Monday to Saturday, 10am to 6pm
Please include the order details and the reason for cancellation in your request.
Once a cancellation request is received, we will process it within a maximum of 2 business days. A confirmation email will be sent once the cancellation is completed.
Refund Timeline for Cancelled Orders
Once the cancellation request is approved:
- The order will be cancelled.
- The refund will be processed within 2–3 business days to the original payment method.
Cancellation After Shipment
If the order has already been dispatched from our warehouse, cancellation may not be possible.
Case 1: Prepaid Orders
If the order has already been dispatched and is in transit, the cancellation request cannot be processed.
Case 2: Cash-on-Delivery (COD) Orders
If the order has already been dispatched and is in transit, the order cannot be cancelled, but the customer may refuse the delivery. In such cases, minimal handling or courier charges may apply.
If the shipment is returned to our warehouse, the refund will be processed only after the product is received and verified at our warehouse.
Important Note
- Individual products within a kit or set cannot be cancelled, replaced, or returned.
- Cancellation requests must be made before the order is shipped.
If you have any questions regarding this policy, please contact us at:
Email: info@humidry.in
